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FAQ ONLINE

FAQ

Are there additional fees for my monthly subscription?
No, all services included in your MOBOX subscription are included in the monthly fee. If you want to purchase additional services or products, you can pay f...
Fri, 5 Jul, 2019 at 3:33 PM
What is covered by tire maintenance?
Each MOBOX subscription includes a comprehensive tire maintenance service performed by a MOBOX affiliate shop. If the Partner considers that repairs to a ti...
Fri, 5 Jul, 2019 at 3:39 PM
Where can I find more information about MOBOX?
Further information about Mobox can be found at www.mymobox.de 
Fri, 5 Jul, 2019 at 3:40 PM
How long does it take to subscribe to MOBOX?
The sign up process is straightforward and takes less than 5 minutes. We will make you a clear and transparent offer and you can enter your account details ...
Fri, 5 Jul, 2019 at 3:41 PM
I just subscribed to MOBOX. Who can I contact if I'm worried about my tires?
You can contact one of the selected MOBOX dealers to have your tire serviced. The list of Mobox partner shops can be found here: www.mymobox.de 
Fri, 5 Jul, 2019 at 3:42 PM
I have to travel everywhere in Germany. Is my subscription valid in all Pitstop stores?
Yes, you can go to any PITSTOP shop. 
Fri, 5 Jul, 2019 at 3:43 PM
I have to sell my vehicle. Can I cancel my subscription?
You can cancel your subscription at any time without giving reasons by paying the remaining amount. The cancellation of the subscription can be made online ...
Fri, 5 Jul, 2019 at 3:44 PM
I drive a lot. What happens if I wear my tires before the 24 months have expired?
The term of the MOBOX subscription is designed for normal use and your contract contains only 1 set of tires. If you need more than one set of tires during t...
Fri, 5 Jul, 2019 at 3:48 PM
My tires are not worn after 24 months. What should I do?
As you approach the end of the 24th month of your subscription, please contact us at contact.de@mymobox.eu and we will find the best solution for you. 
Fri, 5 Jul, 2019 at 5:08 PM
What happens at the end of the subscription contract?
You become the owner of the tires, provided you have fulfilled all your payment obligations. 
Fri, 5 Jul, 2019 at 5:08 PM